FAQ

Q?

What is your cancellation policy?

A.

The deposit at the time of contract is non-refundable. It can be applied to a different date, in case the date of the wedding has be changed, depending on our availability.

Q?

Can I provide any items or do I have to use yours?

A.

We can utilize any item you provide or you can choose any of the items from the other Sofrehs we have designed.

Q?

Can my Sofreh be customized?

A.

Yes, the items such as nuts, eggs, nabat, bread, esfand, etc. can be customized to any way you like them.

Q?

Can I rent items from you?

A.

Unfortunately, none of our items are for rent, however most items can be customized for purchase.

Q?

How long in advance should I contact you?

A.

Depending on what is needed, if a sofreh needs customized items, at least three months, if not minimum of a month is sufficient time but we encourage you to call us as soon as possible so we can hold your date open.

Q?

Do I have to pay the full amount upfront?

A.

No, half of the payment, which is considered your deposit to reserve the day for you, is due at the time of contract and the remaining half is due 10 days prior to the wedding, at the time of finalizing all items and layout.

Q?

Can I use credit card to pay for my sofreh?

A.

Yes, you can pay by Paypal, however there is an additional 3% service charge.

Q?

How long does it take to set up and take down?

A.

Depending on the size of the sofreh and how elaborate it will be, but at least four hours to set up and at least an hour for breakdown.

Q?

What is not included in the sofreh that have to be provided by me?

A.

The flowers arrangements (can be provided at an additional cost), stage (can be provided at an additional cost), favors/noghl for guests (can be provided at an additional cost), any shirni or noon o panir sabzi that you want to serve your guests (can be provided at an additional cost), and the bench/seats for bride and groom.